Frequently Asked Questions
What are the payment options available ?
On mobiles or tablets running IOS, the payment method offered is Apple iTunes.
On Android mobiles or tablets, the payment method offered is Google Play Store.
The amount is directly debited from the bank card that you entered in your Google/Apple account.
For teachers, two payment options are offered:
By class through your store
By establishment: to obtain a contract for all classes in your establishment, simply send us an email to email@example.com
Can I test the app before subscribing?
Absolutely, you can access a few games for free before testing before subscribing.
What are the rates and conditions of engagement?
You can commit to 1 month, 3 months or 12 months, with decreasing rates.
You can also purchase one or more programs, without obligation:
– Live together
Prices applicable as of January 1, 2023 (subject to change without notice):
12 months: €59.99
3 months: 24€99
1 month: 9€99
Price of a program: €9.99
What if I'm not satisfied?
We invite you to test the application for free before proceeding with your subscription.
You are then committed to the chosen duration.
In the case of purchasing by program, you can be reimbursed directly on the store, or send us an email at firstname.lastname@example.org, indicating the name of the program you wish to be reimbursed and we will recredit your card within 14 days.
How can I stop my subscription?
I am a teacher, how do I finance the purchase of equipment and subscriptions?
You can contact your town hall or your departmental council to finance the investment as part of an establishment project, for example. In this case, a code will be sent to you to unlock access to the programs.
Is there support for users in case of problems?
Our team is available to help you with any problems. You can contact us by email at email@example.com or via the contact form on our site.
You can also contact us for advice or make a suggestion 😉
Can I access programs with my phone?
Soft Kids programs are accessible from your phone and/or tablet.
Soft Kids For Teens programs are also accessible from a computer via our web app.
Can I use the app offline?
Lors de l’installation de l’application, il faut « autoriser le téléchargement » pour pouvoir l’utiliser hors ligne par la suite.
Attention, vous ne pourrez plus modifier ce paramètre à moins de désinstaller et réinstaller l’application.
Who are the Soft Kids programs for?
Our programs are aimed at primary and secondary school children. Several applications have been developed based on audiences:
Soft Kids for children aged 6 to 12, to be used as a family.
Soft Kids For School for students from CE1 to 6th grade, to use in class.
Soft Kids For Teens for students from 5th to 3rd grade, to use in class.
I have several children, can they share the same support?
Yes, they can use the same tablet or phone! You can create an account for each of your children. It is even highly recommended. They will thus be able to personalize their avatar, and play alternately on the same medium. In this way, everyone will be able to carry out their personal reflections and their own introspection. Everyone will be able to progress at their own pace or even play different programs depending on their individual needs.
How can I monitor my child's progress?
In the parent interface, you can view your child’s progress on the tracking table. You will also be able to consult a presentation of each activity and its objectives, your child’s responses as well as advice for developing their psycho-social skills on a daily basis.
Is the app customizable?
Many app settings are customizable:
– the interface: the color of the wallpaper, the avatar’s skin / eyes / hair / clothes, rewards at the end of the programs.
– learning content: you can choose the programs and themes you want to work on.
– the level: for the For School application, a cycle 2 / cycle 3 educational differentiation is planned.
Can my child or students use the application on their own ?
The app has been specially designed to be intuitive and easy for children to use. However, the interest is also to offer moments of sharing as a family to get to know your child better and spark discussions. This is why we advise you to play together.
Are there any advertisements ?
Our goal is to develop CPS in children, not to turn them into bulimic consumers! It is important to us to preserve them and we have chosen to develop an application without any advertising, and therefore paying.
Are my personal data protected ?
When opening your account, personal data such as your contact details are collected as part of the commercial relationship, for example to:
– Order processing
– Sending information about our products
Under no circumstances will your personal data be resold or transmitted to third parties other than those directly involved in the processing of your order.