Frequently asked questions
What payment methods are accepted?
For mobiles or tablets running IOS, the payment method is Apple's iTunes.
For Android-based mobiles or tablets, the payment method is Google Play Store.
The amount is debited directly from the credit card you have registered in your Google/Apple account.
For teachers, two payment options are available:
- By class through your blind
- By school: to obtain a contract for all the classes in your school, simply send us an e-mail to contact@softkids.net.
Can I test the application before subscribing?
Absolutely, you can access a few games for free before testing before subscribing.
What are the rates and commitment conditions?
You can commit to 1 month, 3 months or 12 months, with sliding-scale rates.
You can also purchase one or more programs, without obligation:
- Self-confidence
- Perseverance
- Living together
- Emotions
- Metacognition
- Diversity / inclusion
Rates applicable from January 1, 2023 (subject to change without notice) :
12 months: 59€99
3 months: 24€99
1 month: 9€99
Price per program: €9.99
What if I'm not satisfied?
We invite you to test the application free of charge before subscribing.
You are then committed to the chosen duration.
In the case of a program purchase, you can get your money back directly from the store, or send us an e-mail to contact@softkids.net, indicating the name of the program you want your money back for, and we'll credit your card again within 14 days.
How can I stop my subscription?
You can cancel your subscription at any time. Once cancelled, you will retain access to the programs until the end of the current paid period.
Here are the termination tutorials for various media and operators:
I'm a teacher, how can I finance the purchase of equipment and subscriptions?
You can contact your local council or departmental council to finance the investment as part of a school project, for example. In this case, a code will be sent to you to unlock access to the programs.
Is there support for users in the event of a problem?
Our team is available to help you if you have any problems. You can contact us by e-mail at contact@softkids.net or via the contact form on our website.
You can also contact us for advice or to make a suggestion 😉
Can I access programs from my phone?
Soft Kids programs can be accessed from your phone and/or tablet.
Soft Kids For Teens programs can also be accessed from a computer via our web app.
Can I use the application offline?
Exactly. When installing the application, you need to "authorize download" to be able to use it offline afterwards. Note that you won't be able to change this setting unless you uninstall and reinstall the application. |
![]() offline use |
Who are Soft Kids programs for?
Our programs are aimed at primary and secondary school children. Several applications have been developed for different audiences:
Soft Kids for children aged 6 to 12, for family use.
Soft Kids For School for students from CE1 to 6ème, for use in the classroom.
Soft Kids For Teens for students in grades 5 to3, for use in the classroom.
I have several children. Can they share the same media?
Yes, they can use the same tablet or phone! You can create an account for each of your children. In fact, it's highly recommended. They'll be able to personalize their avatar, and play alternately on the same device. This way, they can each carry out their own personal reflections and introspection. They can move ahead at their own pace, or even play different programs to suit their individual needs.
How can I track my child's progress?
In the parent interface, you can check your child's progress on the tracking chart. You can also consult a presentation of each activity and its objectives, your child's responses and tips for developing his or her psycho-social skills on a daily basis.
Is the application customizable?
Many of the application's parameters can be customized:
- the interface: background color, avatar skin/eyes/hair/clothes, rewards at the end of programs.
- the learning content: you can choose the programs and themes you want to work on.
- the level: the For School application provides for pedagogical differentiation between cycles 2 and 3.
Can my child or students use the application independently?
The application has been specially designed to be intuitive and easy for children to use. However, it's also designed to be a family activity, so you can get to know your child better and encourage discussion. That's why we recommend playing together.
For teachers, the sessions are a mix of autonomous games lasting around one hour and classroom activities, often group or collaborative, which are described in detail in the teaching guides.
Are there any ads?
Our aim is to develop children's SPCs, not to turn them into bulimic consumers! It's important to us to protect them, so we've chosen to develop an application that's free of advertising, and therefore has to be paid for.
Is my personal data protected?
When you open an account, personal data such as your contact details are collected as part of the commercial relationship, for example to:
- Process orders
- Send information about our products
Under no circumstances will your personal data be sold or passed on to third parties other than those directly involved in processing your order.